FAQ
Frequently Asked Questions
1. How do I find the right spare part for my appliance?
1. How do I find the right spare part for my appliance?
Simply enter your appliance model number into the search bar. If you're not sure which part you need, just get in touch with us. We'll be happy to help you find the right replacement.
2. Where can I find my appliance model number?
2. Where can I find my appliance model number?
Your appliance model number is usually found on a rating plate or sticker inside the door, on the back of the appliance, or behind the kick plate, depending on the appliance type.
3. Can I search using a part number?
3. Can I search using a part number?
Yes. You can search using the original manufacturer's part number or a compatible replacement part number.
4. Can't find your model number?
4. Can't find your model number?
No problem! Simply send us your appliance model number or a photo of the rating plate, and we'll help you identify the correct spare part.
5. How do I know if this part will fit my appliance?
5. How do I know if this part will fit my appliance?
Check the compatible models listed on the product page. If you're still unsure, simply contact us before placing your order and we'll be happy to help.
6. Do you sell both genuine and compatible spare parts?
6. Do you sell both genuine and compatible spare parts?
Yes. We offer both genuine manufacturer parts and high-quality compatible alternatives, depending on availability.
7. What's the difference between genuine and compatible parts?
7. What's the difference between genuine and compatible parts?
Genuine parts are made or approved by the original manufacturer. Compatible parts are high-quality alternatives designed to fit and perform like the original.
8. Can I return a part if I ordered the wrong one?
8. Can I return a part if I ordered the wrong one?
Yes. If the part is unused and in resalable condition, you can return it in accordance with our Returns Policy.
9. When will my order be dispatched?
9. When will my order be dispatched?
Orders placed before 3:00 PM (Monday to Friday) are dispatched the same working day. Orders placed after 3:00 PM, on weekends, or on public holidays will be dispatched on the next working day.
10. Do you ship internationally?
10. Do you ship internationally?
Yes. We ship to many countries worldwide. Shipping costs are calculated automatically at checkout.
11. Is my payment secure?
11. Is my payment secure?
Absolutely. All payments are processed securely using encrypted payment gateways to ensure your information is always protected.
12. Which payment methods do you accept?
12. Which payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, and other secure payment methods available at checkout.
13. What should I do if I receive a damaged or incorrect item?
13. What should I do if I receive a damaged or incorrect item?
Please contact us with your order number and a few photos of the item. We'll resolve the issue as quickly as possible.
14. Can I fit the spare part myself?
14. Can I fit the spare part myself?
Many spare parts can be fitted by confident DIY users. If you're unsure, we always recommend using a qualified engineer.
15. Can't find the spare part you're looking for?
15. Can't find the spare part you're looking for?
Get in touch with us. We have access to thousands of spare parts and we'll do our best to help you find exactly what you need.
16. Do you supply spare parts for commercial appliances?
16. Do you supply spare parts for commercial appliances?
Yes. We supply spare parts for commercial ovens, dishwashers, refrigeration equipment, heating systems, water boilers, and many other professional appliances.
17. Can you help me find the right spare part?
17. Can you help me find the right spare part?
Of course! Send us your appliance model number, part number, or a photo of the existing part, and our spare parts specialists will help you identify the correct replacement.
18. Do you offer bulk orders?
18. Do you offer bulk orders?
Yes.If you would like to place a bulk order, simply contact us with theSKU number(s)and thequantity required. Our team will be happy to provide pricing, availability, and the best possible quotation.