Refund policy
Returns Policy
At Aspares, we want you to shop with confidence. If you need to return an item, our Returns Policy below explains how the process works.
14-Day Returns
Most unused items can be returned within 14 days of receiving your order.
To be eligible for a return, the item must be:
- Unused and in its original condition
- Complete with all original packaging, labels and accessories
- Suitable for resale
Please Check Compatibility Before Installation
We strongly recommend checking that the part is compatible with your appliance before fitting or installing it.
If you're unsure, simply contact our team before placing your order. We'll be happy to help you identify the correct spare part.
Installed or Used Parts
Installed, fitted or used spare parts are not eligible for return unless they are faulty or supplied in error.
Please ensure the part is correct for your appliance before fitting or testing it.
Ordered the Wrong Part?
If you've ordered the wrong part, please contact us before fitting or installing it.
Unused items that meet our return conditions can usually be returned without any problem.
Return Request
Before returning any item, you must first submit a return request.
Once your return request has been approved, we'll provide full return instructions and, if requested, a prepaid return shipping label.
Return Shipping Label
To make the return process as easy as possible, we can provide a prepaid return shipping label upon request.
The cost of the return shipping label will be deducted from your final refund.
Faulty or Incorrect Items
If you receive a faulty, damaged or incorrect item, please contact us as soon as possible.
We'll arrange a replacement, exchange or full refund where appropriate.
Refunds
Once your returned item has been received and inspected, any approved refund will be processed to your original payment method.
Please allow a few working days for the refund to appear in your account, depending on your payment provider.
Need Help?
If you're unsure whether a part is suitable for your appliance, please contact us before placing your order.
Our experienced team will be happy to help you identify the correct spare part and avoid unnecessary returns.
Important Notice
Please ensure the part is suitable for your appliance before fitting or testing it.
If you're unsure, contact us before placing your order. Our team will be happy to help you identify the correct replacement part.
Your Statutory Rights
Nothing in this Returns Policy affects your statutory consumer rights.
Contact Us
If you have any questions regarding your return, please don't hesitate to contact our customer support team. We'll be happy to assist you.